Onsite & Remote Support

Introduction

Please watch this one minute video, which shows how MCG’s consultants and engineers rapidly understand and analyse your IT problems. Learn how remote support via the MCG Website/internet and telephone is usually the best method of providing the solutions fast. On-site and emergency support can also be provided


Onsite & Remote Support

Remote support for hardware, software, network  or server issues is usually the preferred option because it reduces time wastage, ensuring that your problems are solved as quickly as possible. In some cases on-site support is required when needed.

MCG's highly skilled IT consultants and engineers do this by:

  • Rapidly understanding your problems, usually over the telephone or on-line by e-mail, or through the use of the MCG Website.
  • Analyzing the situation to decide on the best course of action for your specific problem. 
  • Remotely providing the solutions fast using the same medium 
  • Checking to see that the solution has worked 

For problems that require attention on your site, our IT support engineer will visit you to ensure that you get the specialized assistance you need. 

Managed IT Support

With an MCG Service Level Agreement, tailor made to best fit individual needs from small business start-ups to large multiple location organisations, our dedicated Help Desk provides even more rapid response

Emergency Support

We also offer emergency support for remote and onsite IT support issues with a response time inside 4 hours.

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Key benefits of MCG IT Support:

  • Lowest charge-out rates
  • Quicker response time
  • For remote support, reduction in overall costs including no travel costs
  • Increased uptime for your business
  • Reduced business stress
  • In an emergency, total peace of mind, knowing that support will always be just a phone call away in any computer emergency.

Contact us today on 03 9681 6800

MCG's highly trained IT Consultants can resolve your most complex IT challenges!